Conflict mediator dana caspersen has identified 17 principles of conflict resolution that wed do well to adopt the hamilton spectator easy to page through or read this book was a great reminder about the importance of resolving conflict and not getting stuck. Her book changing the conversation the 17 principles of conflict resolution offering fundamental principles for developing a flexible productive approach for navigating conflict dana has worked with thousands of people worldwide as an educator coach speaker and designer of large scale interactive public dialogues. Dana caspersens book changing the conversation the 17 principles of conflict resolution gives readers simple easy to understand guidance on how to do just that. Changing the conversation is a graphic two colour manual that teaches essential strategies for resolving conflict in your life breaking the process down into 17 easy to grasp principles it shows how you can facilitate listening and speaking build useful dialogue and look for ways forward. Changing the conversation the 17 principles of conflict resolution dana caspersen this manual teaches seventeen fundamentals for turning any conflict into an opportunity for growth beautifully packaged in a graphic two color format changing the conversation is written by
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