Continual service improvement csi uses methods from quality management in order to learn from past successes and failures the itil csi lifecycle stage aims to continually improve the effectiveness and efficiency of it processes and services in line with the concept of continual improvement adopted in iso 20000. Continual service improvement is the fifth publication in the itil series but dont take this to mean that this is the last stage of the itil lifecycle rather it should be an integral part of every stage. The continual service improvement csi module is one of the certifications within the itil r service lifecycle work stream this module focuses on the principles and techniques from the continual service improvement stage of the itil lifecycle but does not go into detail about specific processes. The pre course study guide also contains the official itil continual service improvement certificate syllabus which you should read itil intermediate csi course outline itil continual service improvement introduction and overview goals and scope of csi. The itil continual service improvement stage is one of the most important stages in the itil service lifecycle as it is the key cog in the machine that ensures that a service stays profitable and relevant to the customer
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